Support

Hearing aid warranty, returns and repair

A guide to help you with hearing aid warranty questions and where to donate when you're ready for an upgrade.

Worry-free warranty plans

Any reputable hearing professional will provide at least a 30-day guarantee for your hearing aids. Remember it often takes four months to realize the full benefit of new hearing aids, so don’t give up. Ask for help from your hearing professional, follow their treatment plan and look for small improvements every day.

Starkey offers comprehensive Worry-Free Warranty coverage for all hearing aid brands. Available as long as your hearing aids are in proper operating condition, our plans provide protection against failure, damage and even loss. We also offer Worry-Free Warranty Loss, Damage, and Repair coverage on other hearing aid brands. Ask your hearing professional which of our flexible protection plans best meets your hearing and lifestyle needs.

New Starkey hearing aids come with a limited warranty. Please contact your hearing aid specialist, audiologist or ENT to get details about your specific warranty plan.


Returns and exchanges

All new hearing aids come with a 30-day trial period at minimum. The hearing professional you purchase them from will have precise details. All returns or exchanges should be handled through them.


Repairs

If your hearing aids aren’t performing at their peak, some simple troubleshooting might solve the issue. If a repair is in order, contact the hearing professional you purchased them from to initiate and arrange.


Recycle or donate

There are several charitable organizations that will accept donations of hearing aids and allow you to take a tax credit. One organization that accept hearing aid recycling include the Starkey Hearing Foundation.

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