Support

Hearing aid warranty, returns and repair

A guide to help you with hearing aid warranty questions and where to donate when you're ready for an upgrade.

Returns and exchanges

All new hearing aids come with a 30-day trial period at minimum. The hearing professional you purchase them from will have precise details. All returns or exchanges should be handled through them.


Repairs

If your hearing aids aren’t performing at their peak, some simple troubleshooting might solve the issue. If a repair is in order, contact the hearing professional you purchased them from to initiate and arrange.


Recycle or donate

What to do with your old hearing aids?
If you’re upgrading to new technology, your hearing aid provider may accept a trade-in. Or, you can keep your old hearing aids as backups. You can also recycle them through Starkey.

To recycle old hearing aids, put them in an appropriate shipping container (box or padded envelope are recommended), and mail them to:

Recycled Hearing Aids
c/o Starkey
6425 Flying Cloud Drive
Eden Prairie, MN 55344

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