Accessibility standards

Starkey strives at all times to provide services in a way that respects the dignity and independence of persons with disabilities. We are committed to ensuring that customers with disabilities receive accessible services with the same quality and timeliness that others do and in accordance with the Integrated Accessibility Standards (IASR).

We are committed to excellence in serving all customers including people with disabilities keeping in mind the principles of dignity, independence, integration, and equal opportunity. Starkey is committed to serving ALL customers and providing the same services in the best possible way.

We will carry out our functions and responsibilities in the following areas:

Communication: We communicate with people with disabilities in ways that take into account their disability. We train employees on how to interact and communicate with people with disabilities. Starkey’s website will meet the required accessibility standards. Starkey will provide customers with accessible formats of communication based on their individual needs. This can include:

  • Large print or handwritten notes
  • Information written in plain language
  • Visual information
  • Text transcripts of audio or visual information

Assistive devices: Any auxiliary aid such as wheelchairs, or any personal mobility aid.

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We ensure that our staff is trained to support people with disabilities to benefit from our services and products the best possible way.

Service animals: Any animal individually trained to do work or perform tasks for the benefit of a person with a disability. We are committed to welcoming people with disabilities who are accompanied by a service animal on our premises/clinics.

Support persons: Any person hired or chosen by a person with disability, to accompany him or her in order to help with communication, mobility, personal care, medical care or with access to goods and services. A person with a disability who is accompanied by a support person will be welcomed at our premises with his or her support person.

We will make reasonable efforts to provide notice in the event of a planned or unexpected disruption in the facilities or services. This notice will include information about the reasons for the disruption, its anticipated duration, and a description of alternative facilities or services if available. We will provide notice by posting information in visible places on our premises or on the website, or by any other method that may be reasonable under the circumstances.

We are committed to welcoming people with disabilities with respect to recruitment, employment, training, career development, and career progression. This will be communicated to applicants in our job ads and during the interviewing process.

Job applicants will be encouraged to discuss their accessibility needs with their recruiter. Starkey will do every reasonable effort to accommodate the individual needs of applicants during the interviewing process.

Employees are encouraged to discuss their accommodation needs with their Manager and Human Resources. Starkey will have an accommodation plan according to the individual needs of the employee to the point of undue hardship.

We will provide training to all employees and volunteers, training will include the following:

  • The purposes of the AODA (Accessibility for Ontarians with Disabilities Act, 2005) and the requirements of the Accessibility Standards for Customer Service
  • How to interact and communicate with people with various types of disabilities
  • What to do if a person with a particular type of disability is having difficulty accessing our services
  • How to interact with people with disabilities who use an assistive device, service animal, or support person

Feedback is welcomed as it encourages continuous service improvements. Feedback from a Customer about the delivery of services to persons with disabilities may be given by telephone at (905) 542-7555 or through email at