Terms of use & privacy policy

Privacy policy introduction

Your privacy on the Internet is of the utmost importance to us. At Starkey, we want to make your experience online satisfying and safe. Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. The information you provide is safeguarded. This Privacy Policy discloses what information we gather and how we use it. It applies to information we collect on this Website, including through electronic messages between you and the Website (for example, when you submit a message using our "Customer Service/Feedback" form or when you complete the "Request an Appointment" form). It does not apply to information collected by us offline or through other means, or to information collected by third parties, including through any application or content that may link to or be accessible from this Website. By accessing or using this Website, you agree to this Privacy Policy. Please review it carefully.

  • Information Starkey Hearing Technologies gathers and tracks

    We gather two types of information about users:

    • Information that users provide through optional, voluntary submissions. We collect this information to customize our features for individual visitors who are Starkey Hearing Technologies customers and to notify customers about updates to our site and products or services.

    • Information Starkey Hearing Technologies gathers through aggregated tracking is used to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. We collect this information in order to determine how to create the best experience for our customers. We may track search terms entered in our Search function as one of many measures of what interests our users, but this tracking is never associated with an individual user.

  • Policy amendment

    Starkey Hearing Technologies approaches Internet communications with a strong commitment to individual privacy rights and concerns. As the Internet evolves, our policy will continue to change and develop. We therefore reserve the right to amend this Privacy Policy at any time with or without prior notice. Please check this page periodically for changes. Your continued use of the sites following any changes to this Privacy Policy will constitute your acceptance of such changes.

  • Use of personal information

    Starkey Hearing Technologies strictly protects the security of your personal information and honors your choices for its intended use. We disclose your information to no third parties unless it is specifically stated otherwise. We may use third party contractors to help us operate our business and the sites or administer activities on our behalf, and may share your personal information with these contractors for those limited purposes. We use your information solely to fulfill services, transact a purchase, and help us improve our website and product offering to you. Notwithstanding any other provision to the contrary, Starkey Hearing Technologies reserves the right to cooperate with local, state and federal officials in any investigation relating to any purported illegal activity(ies) and, when required by law, regulation, legal process or government requests, to disclose any personal information furnished by you or collected by Starkey Hearing Technologies to law enforcement authorities or other relevant or related third parties.

    Your information may be stored and processed in the United States or any other country in which Starkey Hearing Technologies or its affiliates, subsidiaries or agents maintain facilities. By using this site, you consent to any such transfer of information outside of your country. Starkey Hearing Technologies abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Union.

  • Accessing and correcting your information

    You may contact us if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request. You may also contact us if you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this Website.

  • Your California privacy rights

    California Civil Code § 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third-parties for their direct marketing purposes. To make such a request, please contact us and indicate whether you are a California resident.

    California law requires us to let you know how we respond to web browser “Do Not Track” signals. Our Website does not currently support “Do Not Track” codes. That is, Starkey does not currently respond to or take any action with regard to “Do Not Track” requests.

  • Users outside of the U.S.

    Your information may be stored and processed in the United States or any other country in which Starkey or its affiliates, subsidiaries or agents maintain facilities. Your information may be processed in countries with different data protection standards than your country of residence. By using this site and providing Starkey with your personal information, you agree that you have read this policy and consent to any transfer, processing or storing of your information outside of your country of residence. 

  • Children

    Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

  • Cookies

    We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Starkey Hearing Technologies uses cookies to track user traffic patterns (as described above). You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site; however, it will help you to participate more actively in some features.

  • Healthcare disclaimer

    The information presented on starkeycanada.ca, starkeypro.com or ca.starkeypro.com is not intended to be medical advice and should not be relied upon as such. If you suspect a hearing problem, Starkey Hearing Technologies strongly urges you to consult with a qualified physician or hearing professional.

  • Links to other websites and services

    The Starkey Hearing Technologies websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies when visiting the websites. Starkey Hearing Technologies has no responsibility for linked websites and is not responsible for the content of any such site. Starkey Hearing Technologies provides these links solely for the convenience and information of our visitors.

  • Security

    Starkey Hearing Technologies operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

  • Accessibility standard for customer service

    Starkey Canada strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

    Temporary disruptions in our facility may occur due to reasons that may or may not be within Starkey's control or knowledge. Starkey will make a reasonable effort to provide notice of the disruption to the public, including information about the reason for the disruption, its anticipated duration, and a description of alternative services that may be available if any.

    When temporary disruptions occur Starkey will provide notice by posting the information on this website or at Reception.

    The ultimate goal of Starkey is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Complaints will be responded to within 10 days.

    Please direct feedback regarding the way Starkey provides goods and services to people with disabilities by mail, email or phone to:

    Starkey Canada
    Human Resources Department
    7310 Rapistan Court
    Mississauga, ON L5N 6L8
    (905) 542-7555

  • Entire agreement

    The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and Starkey with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.

  • Contact us

    If you have questions about the Privacy Policy or your experience with any of our sites, please contact us.