Use & Care

Troubleshooting

Before taking your hearing instruments in for servicing, check this list of symptoms and possible solutions*. If the problem persists, contact your hearing professional.

* Never try to repair your hearing instruments yourself.

Symptom: Hearing instrument is "dead"

Possible Causes	Solutions
Depleted battery or 'dead' battery	Replace the battery
The receiver tube may be blocked	Remove blockage and clean
The instrument may be damaged or defective	See your hearing professional

Symptom: Hearing instrument isn't loud enough

Possible Causes	Solutions
The receiver tube may be blocked	Remove blockage and clean
Your hearing has changed	See your hearing professional

Symptom: Performance is inconsistent

        
                    Possible Causes
                
                    Solutions
                
                    The battery may be running low
                
                    Replace the battery

Symptom: The sound is distorted or unclear

Possible Causes	Solutions
The battery may be running low	Replace the battery
The instrument may be damaged or defective	See your hearing professional

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Hearing Professional

Warranty Claims

If you experience problems with your instrument(s) during the warranty period, simply bring the device with your warranty card to your hearing professional to diagnose and correct the problem.